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Frequently Asked Questions
Shipping and Returns
Yes, we ship all over the world. Shipping costs will apply and vary depending on location. Buyers will be responsible for any extra customs tax and duties.
Ready to ship orders in the UK will take 2-3 business days to arrive once shipped. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Please allow one week for hallmarking and ring sizing.
Bespoke and made to order pieces will take between 4-8 weeks depending on complexity. We will keep you up to date with the progress of your order.
Yes we offer returns on ready to ship orders within 7 days.
Bespoke and Made to order pieces cannot be returned. More information on our returns policy can be found here
Shipping is free within the UK for any orders over £250 and international orders above £800. Costs will vary depending on location.
Standard shipping in the UK is £5.50
Standard shipping to Europe is £12
Standard international shipping is £18
Product
We use recycled 925 sterling silver and solid gold only.
We use natural ethically sourced gemstones and offer lab grown diamonds on request.
Yes, we love to work with you to create your dream piece. Visit our bespoke page here.
View our ring sizing guide here. We recommend popping into a local jewellers or purchasing a universal ring sizer online.
We can resize ready to ship rings upon purchase within 2 sizes depending on the ring. More information can be found on each product page. If unsure, please contact hello@lanijewellery.com
Please be sure to double check your ring size before purchasing. Check out our ring sizing guide here.
We can create a similar piece for you in your size, please fill out our custom enquiry form or reach out to hello@lanijewellery.com
All our pieces are made with precious metals, therefore they wont tarnish with regular wear if they are worn in the shower or the ocean. If you choose to wear your jewellery in the ocean, please rinse with fresh water afterwards.
It is not recommended to wear your jewellery in the swimming pool due to chemicals which can react with the metal.
Contact
To get in touch, fill in the form below and we will aim to get back to you within 3 working days.